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How can I create an auto reply when a ticket is created in Jira from customer?

I am new to Jira and I have been tasked to setup an auto respond via email to let the customer know that we received their ticket and will get back to them once we have more information.  How can I go about setting this up?

Thank you.

1 answer

3 votes
Mikael Sandberg Community Leader Jul 12, 2021

Hi @Kevin Jicha,

Welcome to Atlassian Community!

If you are using a Jira Service Management project you will by default also get a number of customer notifications already enabled, including the auto response you are looking for. You can find out more about these notifications here, Set up notifications for your customers and team

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