How can I create an auto reply when a ticket is created in Jira from customer?

[Kevin Jicha]

I am new to Jira and I have been tasked to setup an auto respond via email to let the customer know that we received their ticket and will get back to them once we have more information.  How can I go about setting this up?

Thank you.

[Mikael Sandberg]

Hi @Kevin Jicha,

Welcome to Atlassian Community!

If you are using a Jira Service Management project you will by default also get a number of customer notifications already enabled, including the auto response you are looking for. You can find out more about these notifications here, Set up notifications for your customers and team. 

[Alicia Morgan]

@Mikael Sandberg  Does this only work with SM projects? We have a software instance an would like to configure the same thing when a new issue is created.

[Mikael Sandberg]

@Alicia Morgan Yes, this is only available in JSM. JSW projects are using the notification scheme, so anyone that submitting an issue to a JSW project has to have an account on your instance in order to get notified.

[Alicia Morgan]

Oh darn! Thank you for the response.