Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How can I create a workflow with routing to different groups

The ticket needs to go to different groups, e.g., a new employee's contact information needs to go to HR first, then go to computer access, then go to staff service. How can I create such a workflow?

2 answers

1 vote
Dirk Ronsmans Community Leader Dec 22, 2020

Hi @Li, Suhan ,

1) The concept of group assignment doesn't exist in JIRA. You can create your own work around by adding a group picker custom field.

2) creating such a flow isn't that simple as also JiRA doesn't have the concept of a Request Type workflow. You can either assign it manually to the groups but then it's not really automatic. Or you can use subtasks to do this.

At creation you can then create x amount of subtasks, once for each group and they would need to know when subtask 1 is complete, they can do subtask 2, this way you create some sort of todo list.

Hi @Li, Suhan ,

the comment that is done by @Dirk Ronsmans is correct.

One solution is define the group as custom field (I have also like this) this is useful for SLA also.

Best regards.

Hllo @Li, Suhan ,

My first question is what means "Different groups"? If different groups are in the workflow different status can be done using some automation. 

Best regards.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
SERVER
VERSION
8.13
TAGS
Community showcase
Published in Jira Service Management

Security Advisory for Jira Service Management

On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link.  We've seen a number of questions already asking for...

242 views 1 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you