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How can I create a workflow with routing to different groups

The ticket needs to go to different groups, e.g., a new employee's contact information needs to go to HR first, then go to computer access, then go to staff service. How can I create such a workflow?

2 answers

1 vote
Dirk Ronsmans Community Leader Dec 22, 2020

Hi @Li, Suhan ,

1) The concept of group assignment doesn't exist in JIRA. You can create your own work around by adding a group picker custom field.

2) creating such a flow isn't that simple as also JiRA doesn't have the concept of a Request Type workflow. You can either assign it manually to the groups but then it's not really automatic. Or you can use subtasks to do this.

At creation you can then create x amount of subtasks, once for each group and they would need to know when subtask 1 is complete, they can do subtask 2, this way you create some sort of todo list.

Hi @Li, Suhan ,

the comment that is done by @Dirk Ronsmans is correct.

One solution is define the group as custom field (I have also like this) this is useful for SLA also.

Best regards.

Hllo @Li, Suhan ,

My first question is what means "Different groups"? If different groups are in the workflow different status can be done using some automation. 

Best regards.

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