The ticket needs to go to different groups, e.g., a new employee's contact information needs to go to HR first, then go to computer access, then go to staff service. How can I create such a workflow?
Hi @Li, Suhan ,
1) The concept of group assignment doesn't exist in JIRA. You can create your own work around by adding a group picker custom field.
2) creating such a flow isn't that simple as also JiRA doesn't have the concept of a Request Type workflow. You can either assign it manually to the groups but then it's not really automatic. Or you can use subtasks to do this.
At creation you can then create x amount of subtasks, once for each group and they would need to know when subtask 1 is complete, they can do subtask 2, this way you create some sort of todo list.
On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link. We've seen a number of questions already asking for...
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