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How can I change or hide the "channel info" that seen on service desk portal issues ?

Levent Doğangül
Levent Doğangül
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February 25, 2025

In our case one options are Jira, mail, portal and so on.. My customer does not want to see the option Jira. Instead they want to rename jira with something else.Channel Info.jpg

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Florian Bonniec
Florian Bonniec
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February 26, 2025

Hi @Levent Doğangül 

You should be able to hide it using Script Fragment from Scriptrunner. You can hide the entire panel 

"com.atlassian.servicedesk.frontend-webpack-plugin:customer-request-details-web-panel"

 

You cannot edit that field.

https://confluence.atlassian.com/jirakb/adding-or-removing-values-for-the-customer-request-channel-field-used-in-jira-service-management-967322091.html

Regards

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