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How can I add the Jira ID (Reference) to the Service Desk "My Request" page for a customer?

I'm new to the "Service Desk", but I have it operational... there's one key piece of information missing from the customer portal under "My Requests" - The JIRA ID (Reference).  This is available if you click on the item, but it is not available on the summary screen.


Is there anyway to customize the "My Requests" screen so that the JIRA ID (Reference) is shown with the summary?



6 answers

I have exactly the same issue. Have you found an answer? Many thanks!

No answer. My end customer accepted it for what it is – not configurable.

thanks. am surprised this is not configurable. have you added as a improvement request? I would be happy to vote for it.

This is a modification that we could also use. Sometimes our user base need to go through large volumes of tickets, and without the reference ID field visible, it takes a long time to read through tickets or open each of them up one by one to see the reference ID. The "My Requests" view allows filtering on open, closed or all tickets. But you cannot sort the list, for example, by date (created) or by the reference ID. Any suggestions will be appreciated.  

Whe have the same problem with a larges volumes of issues. The basic for us is : - have issue id - order by some fields ( id for example)

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