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How can I add text to Jira Service Desk request type form?

We have a very long request type form and I need:

1. To put text between different fields, mostly headings but also some text with formatting and info

2. To put separators between groups of fields; even something simple like ---------------- will work

Any idea how I can do the above 2?

JIRA 6.3.8, JIRA Service Desk 2.1

3 answers

Hello Ivaylo, I am trying to be attentive to your specific needs, I would as you to consider some things before looking to incorporate a great deal of complexity into the forms. The JSD customer portal is intentionally designed to provide a streamlined, elegant and easy to use interface to customers. It's probably the biggest, or at least the most visible, feature attraction of the product. 

image2014-11-11 12:35:0.png

The expectation is to collect just the minimum data points in order to get things going, again from a customer perspective. Please check out the Designing the Customer Portal.

You can certainly provide additional information and links in the "Help and instructions (Optional)" section of each request type. This allows you to keep your portal interface uncluttered while still providing documentation or additional details. Again, the goal is an optimized customer experience. 

And you can group fields in the request form, just drag and drop them into the preferred order. See more at Setting up request types. You can also provide additional instructions via "field help" throughout the form for specific fields. 

image2014-11-11 12:41:9.png

You could certainly configure more complex issue type screens for internal use by your agents which would allow you to display certain fields into separate tabs. 

Is is possible, using the various methods described, to accomplish the desired end goal while preserving the rich feature of a streamlined interface?

@Charles Wells, thank you very much for your answer! 

Unfortunately, the info provided does not help much in my case. What I'm trying to do is replicate a complex multistep wufoo form with 30+ fields in JIRA Service Desk. The wufoo form is split into groups of fields nicely separated with separators + extra info text. The form consists of 4 steps with different buttons under each step, and it has nice design, some fields are next to each other and not necessarily one under another etc. The complex form should be used by the end users and is not intended for internal communication.

Maybe JIRA Service Desk is not a good solution in this case, even though if it was possible, it would be a great fit to our needs.

Any other suggestions?


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