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How can I add content in description field for a specific type of ticket Edited

So, if I am creating a bug in JIRA it should directly populate my bug template which has say "Browser details:
Screenshots: ..... and other things as normal text"


Can I make this happen just when I say "Create" and select ticket type="bug"?

1 answer

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Answer accepted
Jack Community Leader Sep 28, 2020

You could do that via Automation...

trigger - issue created

condition - Issuetype = bug 

action - add your text to the Description field or other field as desired

this is possible for xray bugs? I am not automation expert so asked

@Jack so for everytime any of my QA member clicks on "Create" and selects bug it shows them the template I added in description field?

Jack Community Leader Sep 28, 2020

Sorry, I did not understand your original post. You can’t create a template within the description field. That is a must-line text field. You can create fields in your Bug template such that it directs the creator as desired of course.

is there no way I can add it in description? I wish this could have been an option and many other QA people would be happy if this happens - Please take this as suggestion and Atlassian we are looking forward for this to happen :)


Thanks for help Jack

Jack Community Leader Sep 28, 2020

I don't work for Atlassian. I'm just a user like yourself. You might wish to click the feedback link and let them know.

Like Manisha Minde likes this

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