Get product advice from experts

Ask a question →

Join a community group

Find a group →

Advance your career with learning paths

Take a free class →

Earn badges and rewards

Connect and share ideas at events

See the calendar →

Community
Products
Jira Service Management
Questions
How can I add content in description field for a specific type of ticket

How can I add content in description field for a specific type of ticket

So, if I am creating a bug in JIRA it should directly populate my bug template which has say "Browser details:
URL:
Screenshots: ..... and other things as normal text"

Can I make this happen just when I say "Create" and select ticket type="bug"?

1 answer

1 accepted

1 vote

Answer accepted

You could do that via Automation...

trigger - issue created

condition - Issuetype = bug

action - add your text to the Description field or other field as desired

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

this is possible for xray bugs? I am not automation expert so asked

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

@Jack so for everytime any of my QA member clicks on "Create" and selects bug it shows them the template I added in description field?

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

Sorry, I did not understand your original post. You can’t create a template within the description field. That is a must-line text field. You can create fields in your Bug template such that it directs the creator as desired of course.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

is there no way I can add it in description? I wish this could have been an option and many other QA people would be happy if this happens - Please take this as suggestion and Atlassian we are looking forward for this to happen :)

Thanks for help Jack

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like

I don't work for Atlassian. I'm just a user like yourself. You might wish to click the feedback link and let them know.

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Comment

Like • Manisha Minde likes this

Reply

Suggest an answer

Log in or Sign up to answer

Was this helpful?

Thanks!

Jira Service Management

TAGS