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How I can hide specific issue type in "Create' Button?

We have a JIRA Service Desk  project in which we want agent to create service request issue via the Service Desk portal.

However they can create change and incident via big Create button. Is there a via I can hide "service request" issue type in drop down so agent need to use customer portal in oder to create any request type associated with issue type "service request".  Or can I add a script Validator on workflow create transition "only allow Channel:portal and email" restrict creation of issue via Channel :JIRA.

2 answers

I think I was able to achieve what you are looking for by adding a field validator to the create transition of the workflow for the issue type in question.  Specifically looking for the 'Customer Request Type' field as this field is only filled in by using the portal and not the Create Button at the top of the page in Jira.

I specifically used Fields Required Validator (JMWE app)

0 votes
Jack Brickey Community Leader Jun 10, 2018

Not sure it is what you are looking for but have a look at the following thread.

Hi Jack,

Thanks ! I tried that script, but the problem with is, if I set that scripted validator on Create transition then agents are not able to rise request via customer portal as well.   I was want JIRA Service Desk agents to create service request via customer portal, not via create button in jira.

Like Dimitri C likes this

Hi Prerna, did you find a solution?

am having the same problem .. wondering if someone has a solution

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