Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How I can change the request type or an approach to do it?

Hi, i'm developing a external solution using Jira Service Desk Cloud API and i need to bring the posibility of change the request type. I have read in the JSD docs that is not possible and i try the approach of create new issue types and request type for each request type that i'll manage but when i change the issue type, the request type in the request detail becomes blank.

Can you give any help to achieve that funcionality?

 

Thank you very much.

1 answer

Hello @Eduardo ,

Currently in the API, and as you noted from reading the doc's, it is not possible to change a request type after the issue is created.  there is only an option to set the request type on creation via the API as covered here:

This is something we are tracking interest in implementing at the following Feature request, please make sure to add your vote as covered int he Implementation of New Features Policy.

I do not have a full working example, but there is a note in the comments of the feature request mentioning a possible workaround with the use of a Service Desk Automation  rules to "Edit Request type" based on various events, and conditions, that you could then use in app and possibly in a way that could be triggered by an alternate API update, such as having a Status changed Event for the automation, with a condition of status = a special automation related status change, and a then response edit request type

Then using a transition issue API call should also trigger the automation from the status change initiation, via:

So using this process you would just need to set up a different automation and custom status combo for the desired request type change logic.

Regards,
Earl

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

170 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you