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How I can change the request type or an approach to do it?

Hi, i'm developing a external solution using Jira Service Desk Cloud API and i need to bring the posibility of change the request type. I have read in the JSD docs that is not possible and i try the approach of create new issue types and request type for each request type that i'll manage but when i change the issue type, the request type in the request detail becomes blank.

Can you give any help to achieve that funcionality?


Thank you very much.

1 answer

Hello @Eduardo ,

Currently in the API, and as you noted from reading the doc's, it is not possible to change a request type after the issue is created.  there is only an option to set the request type on creation via the API as covered here:

This is something we are tracking interest in implementing at the following Feature request, please make sure to add your vote as covered int he Implementation of New Features Policy.

I do not have a full working example, but there is a note in the comments of the feature request mentioning a possible workaround with the use of a Service Desk Automation  rules to "Edit Request type" based on various events, and conditions, that you could then use in app and possibly in a way that could be triggered by an alternate API update, such as having a Status changed Event for the automation, with a condition of status = a special automation related status change, and a then response edit request type

Then using a transition issue API call should also trigger the automation from the status change initiation, via:

So using this process you would just need to set up a different automation and custom status combo for the desired request type change logic.


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