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How I can change field value from queue list like Assignee or Status

Javier de Sagarra October 22, 2020

Hi, I want to know how I can change fields  (type: Select List (single choice)) directly doing click in it and select one of the values of my list.

Sometimes i have to change in 5 or 10 tickets one field and i have to enter in each ticket to change the field, or use bulk change option in filters that for only 5 or 10 tickets have to much steps.

Sorry for my English

Can someone help me?

Thanks a lot

 

jira.png

2 answers

0 votes
Javier de Sagarra October 22, 2020

jira.pngThis Fields

Support - Leoj Studio October 22, 2020

Actually, you have to change your screen or make a workflow in the project settings

Workflows or also known as automation

Support - Leoj Studio October 22, 2020

For the default fields, Jira creates a default workflow for them.

but for the custom fields, you can either copy a workflow or create your own

Like Mitchell Ball likes this
0 votes
Support - Leoj Studio October 22, 2020

That’s pretty much easy

  • Go to servicedesk
  • select the desired tickets
  • you will get choices about what you want to do with those tickets01DAAA63-D394-484A-9C21-B618CCA98FD1.jpeg
Support - Leoj Studio October 22, 2020

Click on assign to assign it to somebody

Support - Leoj Studio October 22, 2020

B14D86E3-61BA-4D25-B953-CE1768599B67.jpeg

Support - Leoj Studio October 22, 2020

Select transition to change the status4A89CD93-EAC3-45E4-8C70-DCBAC2C377C4.jpeg

Javier de Sagarra October 22, 2020

Thanks Joel but this isn't the problem, i want to change other custom fields or priority, but i can't.

Know you how can I change other fields different to Assignee or Status?

 

Thanks

Support - Leoj Studio October 22, 2020

Ya, but you need to create custom priority in the project settings first

Trey Hurst
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April 19, 2023

@Javier de Sagarra Did you ever receive a solution here? Support did not seem to be very helpful, I am wondering the same thing right now. I have added a Severity field to our queues and would like to have the dropdwon from the queue-view similar to Assignee. Please let me know, thanks!

Like Bill Buhl likes this
Javier de Sagarra May 22, 2023

Hi @Trey Hurst I Only found Bulk Change in tools to do that, if you have a lot of tickets and only do this 2 o 3 times a month is not bad option, but if you have to do for 4 or 5 tickets every day is not optimal. Good luck.

Patrik Franklin
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June 2, 2023

I am also interested in finding a solution in this since I would like to change priority when being in the queue view. It takes quite soem time to enter each case and change the priority there. So, please could support answer this thread if it is possible or not? And if possible, please explain how, thanks!

Efrat Barak Zadok July 18, 2023

I asked the support team the same and they referred me to this feature request you need to vote for:
https://jira.atlassian.com/browse/JSDCLOUD-8476

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