I have setup conditions on my workflow so that a user cannot transition when the Report = 'itteam' or 'Technology Security', but my tests all let me transition with those values in place on the Reporter field.
Any idea why the workflow is ignoring the conditions?
Hi @Tafara Mugwangi , In fact this does work just fine for me.
When I tested, if I set the Reporter to the user that is listed in the != condition then the transition does not show in the list of available transitions. As soon as I change the Reporter I see the transition.
Can you share more details/screenshots? Did you publish the workflow?
I'm missing something here...
You OP has an image of a transition (Start work) from Waiting for support to In Development. This is where you have your conditions. However, the workflow is not illustrating that transition at all. Unless the line are hidden. Later you are showing the transition (Assessment) going from W4S --> Assessment with those same conditions. Which transition are you wanting the condition on and are you sure you have things setup as you want, have published the latest updates and are testing in accordance w/ the latest published WF? If so then I'm unsure where the problem might be. I might suggest you try a test project and WF and see if you can get the logic to work to assess if it is something unique w/ this project/WF or systemic.
Apologies I have two workflows on the same project that need and have the conditions. In my first screenshot I was showing workflow 1, later I was showing workflow two setup so pardon me. I will continue to use workflow two in the thread since I have posted all other screenshots based on that.
On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link. We've seen a number of questions already asking for...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events