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[Антон Штинов]

When default language for Jira is Russian,I cant create project. I can created project only set english lang default.

[Andy Heinzer · Accepted solution]

What version of Service Desk are you running?  There was a known bug that would cause this specific error for instances in languages other than English, but this was fixed a few months ago.  Please see https://jira.atlassian.com/browse/JSDSERVER-5545 for more details.

You should be able to upgrade your Jira/Jira Service desk to one of the fix versions or higher in order to completely avoid this problem.

[Антон Штинов]

Now installed JIRA desk 3.15.0 and Jira Software 7.12.0 and Jira Core 7.12.0

[Andy Heinzer]

I did some further searching and found this bug ticket.   https://jira.atlassian.com/browse/JSDSERVER-4170  It appears that you could also be affected by this bug in regards to creating a Service Desk project when the system language is set to Russian. 

To confirm this, try to create this project one more time, then go into the $JIRAHOME/log/atlassian-jira.log file in order to see if you have the same kind of error message as listed in that bug ticket:

java.lang.RuntimeException: org.codehaus.jackson.JsonParseException: Unexpected character ('П' (code 1055 / 0x41f)): was expecting comma to separate OBJECT entries
 at [Source: java.io.StringReader@1b32752; line: 11, column: 373]
...
Caused by: org.codehaus.jackson.JsonParseException: Unexpected character ('П' (code 1055 / 0x41f)): was expecting comma to separate OBJECT entries
 at [Source: java.io.StringReader@1b32752; line: 11, column: 373]
...
        at com.atlassian.jira.plugins.importer.sample.SampleDataImporterImpl.parseSampleData(SampleDataImporterImpl.java:64)

[Антон Штинов]

Yes, its bug https://jira.atlassian.com/browse/JSDSERVER-4170

But I cant find in JIra directory 

atlassian-jira/WEB-INF/application-installation/jira-servicedesk-application/jira-servicedesk-application-3.10.1.jar

[Andy Heinzer]

Sorry, that's the $JIRAINSTALL/ directory.   In this case, you should look instead for the $JIRAHOME/log directory.

[Антон Штинов]

I find log, and I confirm bug https://jira.atlassian.com/browse/JSDSERVER-4170

But I cant apply workaround from comment to bug. I cant find atlassian-jira/WEB-INF/application-installation/jira-servicedesk-application/jira-servicedesk-application-3.10.1.jar file to patch it ((

[Andy Heinzer]

The bug ticket indicates the work-around would be to switch the system language.  But now I see that a user posted a different solution to modify a specific jar file.  I can't speak to the validity of that work-around, but I suspect that this file was correct for his version of Service Desk 3.10.1.

It is possible the jar file you are looking for is in $JIRAHOME/plugins/installed-plugins/ instead, and not in the $JIRAINSTALL directory at all.

But I would strongly recommend that you create a backup of your .jar file before attempting any such modifications to that file.