you can't hide this currently. there is a suggestion open to add - JSDSERVER-4591
To hide "share with customer" button you can add this following script to the announcement banner:
"<style type="text/css">
button.aui-button.aui-button-primary.sd-external-submit {
display: none;
</style>"
It will hide the button on the view screen. But you will continue to see "Respond to customer" tab in the edit screen and transitions screens.
This is for Jira Server ( I didn't test for Cloud )
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
To hide "share with customer" button you can add this following script to the announcement banner:
"<style type="text/css">
button.aui-button.aui-button-primary.sd-external-submit {
display: none;
</style>"
It will hide the button on the view screen. But you will continue to see "Respond to customer" tab in the edit screen and transitions screens.
This is for Jira Server ( I didn't test for Cloud )
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
I disabled service-desk-comment-field in the modules of Jira Service Desk app. The button " Share with customer" and all tabs " Respond to customer" are hidden. But the comment is shared on the portal yet. So it is not a good solution
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.