Hide customer portals for users

[AccessHolding]

Hi Community,

I have an request which I can´t solve. On premise I have:

• 2 customer portals with an indipendent confluence knowledge base
• Portal A - open for all
• Portal B - restricted (Group portal B)

Users from Portal A can´t access Portal B which is fine. But users from Portal B can access Portal A. Is there a way to blacklist groups for other Portals?

Best,

Kristian

[Constance Hua (Private) · Accepted solution]

Hi Kristian,

If portal A is open for all, by definition it will be open for all, including users from portal B. Otherwise you will have to restrict portal A to only the customers added to this portal.

Best,

Constance

[Francesc_Arbó]

+1 to @Constance Hua (Private). If you want to restrict access to Portal A, then it will not be open for all.

[AccessHolding]

Yes I understand the logic but some business cases are to specific. So no blacklist option, which for example could avoid spam tickets. Anyway, thanks for your time.

Best,

Kristian

[Zeeshan Ahmed Khan]

HI @Katarzynas this solution available for Jira Service Management Cloud offering now ?

[Katarzyna]

Hi Kristian,

I can recommend you to use our app Extension for Jira Service Desk. There you can find a feature named Visibility which contains tab "Customer Portal". You can limit the visibility of Customer Portal to Jira groups.

I hope that it solves your problem. If you have any questions, don't hesitate to ask me.

Cheers,

Kate

[Rachel Viniar]

I wish this feature was available on the Cloud version!

[Francesc_Arbó]

+1 @Rachel Viniar