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Hide / Disable Create button

Darren Laurel
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Nov 03, 2023

Is it possible to disable create issue button or put a restriction where in agents can't create request on this option. So that they will be directed to customer portal.
create button.png


Any suggestions will be highly appreciated!

3 answers

3 accepted

3 votes
Answer accepted
Joseph Chung Yin
Community Leader
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Nov 03, 2023

@Darren Laurel -

Welcome to the community.  To supplement what Mathew stated, when a "agent" (who have Create Issue permission revoked against a project), when he/she clicks on the "Create" button, they will not be able to see the specific project listed in the project choice option dropdown in the Create pop-up screen.


Hope this also helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

2 votes
Answer accepted
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
Nov 03, 2023

Hi @Darren Laurel  You can remove the ability to create issues by going to Permissions Schemes and selecting the permissions Schemes that you are using then choose remove project role


Screen Shot 2023-11-03 at 21.37.15.png

1 vote
Answer accepted
Mathew Lederman
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Nov 03, 2023

@Darren Laurel you can remove create permissions from each project's settings. In practice, I have done this at my organization to only allow a very small group of users to create tickets in the 'Agent View' where all other users must use the portal. 

In theory, you could remove the permission from every project. The Create button would still appear, but I'm not entirely sure what would happen if you clicked the 'Create' button without the permissions to create any tickets. 

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