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Hide / Disable Create button

Darren Laurel November 3, 2023

Is it possible to disable create issue button or put a restriction where in agents can't create request on this option. So that they will be directed to customer portal.
create button.png

 

Any suggestions will be highly appreciated!

5 answers

2 accepted

3 votes
Answer accepted
Teresa_DevSamurai
Community Leader
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November 3, 2023

Hi @Darren Laurel  You can remove the ability to create issues by going to Permissions Schemes and selecting the permissions Schemes that you are using then choose remove project role

 

Screen Shot 2023-11-03 at 21.37.15.png

Kishor Mudhili
Contributor
February 6, 2024

if you are removed permission, never create any issue. because i have checked and confirm.

it's not good Idea.

2 votes
Answer accepted
Mathew Lederman
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November 3, 2023

@Darren Laurel you can remove create permissions from each project's settings. In practice, I have done this at my organization to only allow a very small group of users to create tickets in the 'Agent View' where all other users must use the portal. 

In theory, you could remove the permission from every project. The Create button would still appear, but I'm not entirely sure what would happen if you clicked the 'Create' button without the permissions to create any tickets. 

5 votes
Joseph Chung Yin
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 3, 2023

@Darren Laurel -

Welcome to the community.  To supplement what Mathew stated, when a "agent" (who have Create Issue permission revoked against a project), when he/she clicks on the "Create" button, they will not be able to see the specific project listed in the project choice option dropdown in the Create pop-up screen.

2023-11-03_7-45-07.png

Hope this also helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

0 votes
Brent Nye September 19, 2024

Disabling the Create button via the Permission Scheme works, but. . . this prevents your JSM agents from Moving and, I believe, Cloning issues. The inability to move issues within a project was a deal breaker for us. I welcome a better solution.

Brent Nye September 19, 2024

This solution seems cleaner so far, assuming you have ScriptRunner: https://docs.adaptavist.com/sr4js/latest/features/behaviours/behaviours-examples/restricting-issue-types

Brent Nye September 19, 2024

Disregard. Without more sophisticated logic, this solution actually removes the Issue Type value from existing issues, which prevents them from being edited.

0 votes
Maximillian Tjhi August 9, 2024

 If you remove the "Browse Projects" and "Create Issues" permissions then this is what the user will see when the "Create" button is pressed. Removing the button is really just a quality-of-life issue and I suppose these users will just have to live with it. My use case is applying this permission scheme for users that only need to reply and update issues, and never create one. image.png

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