You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
Is it possible to disable create issue button or put a restriction where in agents can't create request on this option. So that they will be directed to customer portal.
Any suggestions will be highly appreciated!
Welcome to the community. To supplement what Mathew stated, when a "agent" (who have Create Issue permission revoked against a project), when he/she clicks on the "Create" button, they will not be able to see the specific project listed in the project choice option dropdown in the Create pop-up screen.
Hope this also helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Technology Applications Team
@Darren Laurel you can remove create permissions from each project's settings. In practice, I have done this at my organization to only allow a very small group of users to create tickets in the 'Agent View' where all other users must use the portal.
In theory, you could remove the permission from every project. The Create button would still appear, but I'm not entirely sure what would happen if you clicked the 'Create' button without the permissions to create any tickets.