Help center portal - how to customize tickets sort viewing for customer

[Natálie]

Hi everyone,

I´m dealing with question from one of ours customer. He wants to see much more then is available. Is there any chance how to change sorting for customer? I´d like to add fields as the priority, time to done, date of tickets creation and so on.

Thanks a lot.

Best regards,

Nataly

[Joseph · Accepted solution]

Hi

This functionality is work in progress. You can expect this to be shipped by early next quarter.

cheers 

Joe

[Natálie]

Hello Joe,

can I please specify a fields that will be added? Next quarter means the beginning of year 2021?

Thansk for your answer 

Best regards 

Nataly

[Joseph]

Hi Natalie

Yes, in the month of Jan or Feb. 

- the columns will be sortable

additional columns that can be shown to the customer (controlled by Admin):

- priority

- created date

- due date

- assignee

- last update date

[Boyan Angelov _Nemetschek Bulgaria_]

Hello, 

This is not possible out of the box. You can try our addon - Advanced portal reports - which you can find on the Atlassian Markeplace. 

Cheers, 

Boyan

[Katarzyna]

Hi,

As Joe mentioned, Atlassian added a simple option to the native Requests page.

For more demanding customers, we've recently released My Requests Extension for Jira Service Management. I'm a product owner of this app. It provides a dedicated Requests view which allows to display more information to your customers. List of all supported fields you can find in our documentation. This list is still expanding! Re-arrange columns, sorting, exporting etc. are available. We're working also on filters functionality (the same like in the server version).

If you have more requirements according to this app, let us know via Customer Portal. You can also find me at LinkedIn.

Cheers,

Kate

[Joseph]

This functionality is now available in JSM 

1. Jira Admins can remove any existing column in the request list page (customer portal) 
2. Jira Admins can add the following columns
   1. created date
   2. Updated date
   3. Due date
   4. Assignee
   5. Priority

Documentation: https://support.atlassian.com/jira-service-management-cloud/docs/untitled-entry-2021-03-05-at-09-29-32/

[Angélica Luz]

Hello @Natálie,

Thank you for reaching out to Atlassian Community!

When it comes to the Customer portal, currently, there are no many options for customization. 

There are many feature requests suggesting improvements for that:

• As a Service Desk admin I would like to customize fields and filtering in the requests page
• Ability to add/remove columns/filters in My Request page
• Need more fields in the 'My Requests' view
• As a SD Customer I'd like the Portal view to expand to the width of the window
• Change columns in Customer Portal

Please, click on vote and watch to receive updates about the features.

Regards,
Angélica