Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Help center portal - how to customize tickets sort viewing for customer

Hi everyone,

 

I´m dealing with question from one of ours customer. He wants to see much more then is available. Is there any chance how to change sorting for customer? I´d like to add fields as the priority, time to done, date of tickets creation and so on.help center.png

 

Thanks a lot.

 

Best regards,

Nataly

5 answers

1 accepted

0 votes
Answer accepted
Joseph Atlassian Team Nov 03, 2020

Hi

This functionality is work in progress. You can expect this to be shipped by early next quarter.

cheers 

Joe

Hello Joe,

 

can I please specify a fields that will be added? Next quarter means the beginning of year 2021?

 

Thansk for your answer 

Best regards 

Nataly

Joseph Atlassian Team Nov 04, 2020

Hi Natalie

Yes, in the month of Jan or Feb. 

- the columns will be sortable

additional columns that can be shown to the customer (controlled by Admin):

- priority

- created date

- due date

- assignee

- last update date

Hello, 

 

This is not possible out of the box. You can try our addon - Advanced portal reports - which you can find on the Atlassian Markeplace. 

 

Cheers, 

Boyan

0 votes

Hi,

As Joe mentioned, Atlassian added a simple option to the native Requests page.

For more demanding customers, we've recently released My Requests Extension for Jira Service Management. I'm a product owner of this app. It provides a dedicated Requests view which allows to display more information to your customers. List of all supported fields you can find in our documentation. This list is still expanding! Re-arrange columns, sorting, exporting etc. are available. We're working also on filters functionality (the same like in the server version).

If you have more requirements according to this app, let us know via Customer Portal. You can also find me at LinkedIn.

Cheers,

Kate

0 votes
Joseph Atlassian Team Mar 31, 2021

This functionality is now available in JSM 

  1. Jira Admins can remove any existing column in the request list page (customer portal) 
  2. Jira Admins can add the following columns
    1. created date
    2. Updated date
    3. Due date
    4. Assignee
    5. Priority

Documentation: https://support.atlassian.com/jira-service-management-cloud/docs/untitled-entry-2021-03-05-at-09-29-32/

0 votes

Hello @Natálie,

Thank you for reaching out to Atlassian Community!

When it comes to the Customer portal, currently, there are no many options for customization. 

There are many feature requests suggesting improvements for that:

Please, click on vote and watch to receive updates about the features.

Regards,
Angélica

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Next level incident management in Jira Service Management

Hello Atlassian Community! We’re thrilled to announce some exciting changes to incident management in Jira Service Management Cloud, in order to give your teams extra muscle during incidents, and ...

1,492 views 20 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you