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Help. I am unable to delete Customer request types and fields from screens

On Jira Data Center 8.13.4 / Jira Service Management 4.15.0 While setting up my new service desk i would like to get rid of the Default Customer request types that have populated the newly created project however i am unable to do so as it sits there and spins endlessly and does not remove them (It also does not delete any customer request types i have created as well). Yes i can hide them from the portal but it is not needed. I do not have any issues associated with those customer requests. Also on "Screens" i can add fields but am unable to remove the field; I can click the x and nothing happens. So in the event the wrong field accidentally gets added i will have to create a whole new screen/scheme/associate and then undo the same for the original one just to get rid of the first screen which should not be the way that works. I have to other instances of Jira Data center stood up without issue and work as intended. Please advise on how i should rectify this issue or any logs that migh hold any pertinent data. Thank you in  advance.

1 answer

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Brant Schroeder Community Leader Jun 16, 2021

@LIndsay Kiefer You will want to see what is happening in the logs https://confluence.atlassian.com/jirakb/useful-log-files-in-jira-1027120387.html

Take a look at the atlassian-jira.log at the time the issue is occurring and see if there are any errors or warnings.  

You can also take a look at the log analyzer in the troubleshooting and support tools to see if anything is there.  https://confluence.atlassian.com/jirakb/jira-data-center-troubleshooting-966676031.html

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