Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Help. I am unable to delete Customer request types and fields from screens

On Jira Data Center 8.13.4 / Jira Service Management 4.15.0 While setting up my new service desk i would like to get rid of the Default Customer request types that have populated the newly created project however i am unable to do so as it sits there and spins endlessly and does not remove them (It also does not delete any customer request types i have created as well). Yes i can hide them from the portal but it is not needed. I do not have any issues associated with those customer requests. Also on "Screens" i can add fields but am unable to remove the field; I can click the x and nothing happens. So in the event the wrong field accidentally gets added i will have to create a whole new screen/scheme/associate and then undo the same for the original one just to get rid of the first screen which should not be the way that works. I have to other instances of Jira Data center stood up without issue and work as intended. Please advise on how i should rectify this issue or any logs that migh hold any pertinent data. Thank you in  advance.

1 answer

0 votes
Brant Schroeder Community Leader Jun 16, 2021

@LIndsay Kiefer You will want to see what is happening in the logs

Take a look at the atlassian-jira.log at the time the issue is occurring and see if there are any errors or warnings.  

You can also take a look at the log analyzer in the troubleshooting and support tools to see if anything is there.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

320 views 9 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you