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Help Desk Staff vs Agents

Shane Trumbull January 3, 2019


Our Help Desk staff is currently four strong. When we bring on Jira Service Desk, does that mean each of the our Help Desk staff will individually be an Agent when it's all said and done?

Thanks in advance.

1 comment

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 3, 2019

Yes, each user will need their own Agent licence.

Shane Trumbull January 3, 2019

Thank you.


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