In my current support portal, when the user creates a new request, she only has a few blanks to fill in:
What can we help you with?
What do you need?
Tell us more
Are these the defaults? Can this form be customized at all? For example, could I allow the customer to set an issue severity?
Hello Rached! It's all right?!
These forms you are looking at are the ones created by Jira as an example. You can create and add new fields to these forms.
I ask that you consult this documentation to create new field.
For more configurations about custons fields click here.
After that you need to add this field to the portal form.
Follow in your Service Desk Project and Project Configuration > Requests Types > Choose the request type for configuration > request form.
Add the field on the creation screen and then add it to the form.
I hope I've helped
Hi Rached - it might also be helpful to look at some of the form apps on Marketplace (here's a link to JSM form apps https://marketplace.atlassian.com/search?product=jira-service-management&query=forms). These allow you to customize the portal.
For example, ProForma allows you to use the conditional logic and allows for editing a form if the user makes a mistake or needs to change an answer. That comes in handy for the more complicated requests where accurate data is important.
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