Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Interests
See all
Community resources
Top groups
Explore all groups
Community resources
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Join now to unlock these features and more

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Get started Tell me more
Atlassian Community about banner
4,558,752
Community Members
 
Community Events
184
Community Groups

Having trouble with internet url

andrea price
andrea price Jan 06, 2022

Our helpdesk url currently includes the IP address - http://99.99.99.99:8080/servicedesk/customer/portals.  We need for the url to include our web domain instead - http://auburnhospital.org/servicedesk/customer/portals.  Does anyone know how to do this?

Answer
Watch
Like Be the first to like this
182 views

2 answers

4 votes
Craig Castle-Mead
Craig Castle-Mead
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
Jan 06, 2022

Hi,

You'd need to look through https://confluence.atlassian.com/kb/proxying-atlassian-server-applications-with-apache-http-server-mod_proxy_http-806032611.html to help with getting your Jira application running behind a web proxy. 

CCM

Reply
2 votes
Vishwas
Vishwas
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
Jan 06, 2022

Hey @andrea price 

You may have to work with your IT team to configure a reverse proxy to place the IP address URL behind the DNS. Please note that you may have to do the DNS mapping with the IP address.

Also I would recommend to configure SSL so that site is secure.

We can configure nginx or apache as proxy server for Jira.

For configuring apache as proxy please refer to URL provided by @Craig Castle-Mead  and for nginx please check this URL https://confluence.atlassian.com/jirakb/configure-jira-server-to-run-behind-a-nginx-reverse-proxy-426115340.html

Regards,

Vishwas

Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
TAGS
AUG Leaders

Atlassian Community Events

See all events