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Jira Service Management
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As recently as late last week I was able to see the content of forms after they were submitted. When I logged on this morning we had a new submission, but when I click "view request in portal" all I ...
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I have an automation set up to create a new approval, but I received an error. Please see the attached image for your reference.
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When I raise one issue in my product support it will generate support id to my mail. I need to add that support id in the place of Jira key place is it possible or is there any other option
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On my dashboard I want to create a pie chart which is grouped by the field "Organisation". But I can't find "Organisation" in the drop down menu under Statistic Type. How can I add "Org...
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Hi! I have two different request types with the same issue type. I want screen 1 to appear when I close one type of request, and screen 2 to appear when I close the other type. Moreover, I...
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Hi everyone, I'm experiencing an issue with the approval process in Jira Service Management (Cloud version). We have two approvers for a ticket. One approver has successfully approve...
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Hi! Is there a way to track and create reports on when exactly (what time date) ticket moved to a different status and t o which one? Looking for a free option, maybe with the help of ...
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Hi all Along the Atlassian Jira KB (see below) it is possible to prevent customers from adding comments to closed tickets, while a new ticket would be opened instead. Unfortunatly the creation of a...
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Hi, Customers can see other customer's request which poses a security/information issue. People sending IT requests are able to see HR requests if they edit the number of the issue in a link, for ex...
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Hello there. I am considering replacing my existing ticket system with Jira. One feature I appreciate currently is that when I move emails to a specific subfolder of my Exchange inbox, we automati...
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Hi, I have a report that I change the dates in each week to be relevant. Last week this report would not update. I would go in and change the date ranges as normal, but when clicking the "update" but...
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Hello, I want to have ability to filter values in Linked Fields in Jira Service Management Forms. So, I've created a suggestion ticket [JSDCLOUD-15414] ability to Filter Values ...
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Dear, We use the Jira Cloud for Outlook plugin. These pluging is only usable for agents (Licensed users). Is there an option to use the plugin or another plugin for portal users (unlicensed users) a...
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Buenos días Necesito sacar un filtro con las incidencias resueltas en menos de 5 minutos como se haría la consulta Gracias
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In screenshot below I can see Due date time as 11/28/2024, 11:30 pm. Which column I should sue to see this in my Search filter
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Dear all, I want to match for example https://xxx/abc-xxx,https://xxx/abc-xxx in the URL custom field. I write this.*?(CSS-\d+).*?(CSS-\d+).* and it can return 2 groups in https://regex101.com...
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Hi I have prepared the following workflow for our project The company is limiting the use of addons or plugins so i should try only with workflows and automation rules. Open, in prog...
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Using the feature "Escalate to Developers" from within the Incident ticket, there is an opportunity to select a Defect Template when creating the escalation ticket. I would like to add a field ...
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Hello, I am reaching out to seek assistance with configuring knowledge base permissions in Jira Service Management (JSM). We are currently facing challenges in managing and aligning the permissions ...
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Hi there, lately I'm into the service catalog management topic a lot (again). Formerly we started to create the IT services as objects within Assets. The big advantage was that we were able to add a...
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To make them easily identifiable, I use a naming convention for my custom fields: "BQ_FieldName". Is it possible to give it a meaningful name for the Queue column heading?
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Hi, hoping for some tried and tested advice here please. Intention We have a number of existing service desks/portals and have created a new service desk/portal combo that is set to invite-only. O...
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We know that Standard, Normal and Emergency change types are built into JSM by default. Is it possible and if so, how would one rename the 'Standard' change type? Thanks in advance! ~Ian
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I'm using JSM Data Center and know Jira workflow allows me to trigger email notification. But, is there a way for the agent to be notified when a customer add a comment to their ticket in the Custome...
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How can I iterate over a smart value list's element's property to see if it is equal to smart value?
In my Jira automation I have a webhook that returns this JSON: { "entities": [ { "id": "1", "displayName": "Display name 1", "description": "" }, { "id": "2", "displayName": "display name 2", "descr...
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