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Global voting enabled, unable to allow customer to vote in JSM

According to this page:,enabled%20for%20your%20Jira%20instance.

Once global voting is enabled, you should be able to enable voting by customers in your JSM instance, but I only have Service project access and Customer sharing as options under Customer permissions in my JSM project and I have verified that Global settings > Allow Voting is ON. 

Any suggestions on where I am going wrong?

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Answer accepted

Hello @Malka Jackson _Isos Technology_

Thank you for reaching out.

Please, notice that the documentation you're referring to is related to JSM Server and Data Center, and not Cloud:

Screen Shot 2022-08-12 at 16.57.19.png

Unfortunately, the option to vote from the customer portal is not available for JSM Cloud yet. There is a feature request to consider the implementation of this functionality in future releases:

Ability to vote on an issue on the Customer Portal 

Feel free to vote and watch the suggestion to increase its priority and also receive notifications about any updates.

As a possible workaround, @Mikael Sandberg mentioned a marketplace app that might provide that functionality in this thread:

Roadmap Portal - Jira Service Management 

Let us know if you have any questions.

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