Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Getting error on 5th user to a project with free plan

Muhammad Faisal
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 3, 2021

Hi,

The free tier supports upto 10 users but when adding 5th user to a project getting error. 

Thanks,

F.

1 answer

1 accepted

0 votes
Answer accepted
Ste Wright
Community Champion
February 3, 2021

Hi @Muhammad Faisal 

What error are you receiving?

Just to confirm, if this is Jira Cloud there is a 10 user limit - but if this is Jira Service Management, there is a 3 agent limit. You might have gone over your agent limit in this instance.

See more on Free product limits on this page.

Ste

Muhammad Faisal
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 3, 2021

Thanks yes its Jira Service management not Jira cloud. 

Like Ste Wright likes this
Liron
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 4, 2021

So yes as mentioned JSM has a free tier limit of 3 agents.

Liron

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events