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Getting License needed error while opening users & Roles

Jeya
Jeya Nov 07, 2023

We have enough license & I'm administrator of that project still receiving attached error.

 

image.png  

Thanks & Regards,

Jeya

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Joseph Chung Yin
Joseph Chung Yin
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Nov 07, 2023

@Jeya -

Have you check to see if you have enough Agent licenses for your server env?  In addition, are you assigned with an agent license yourself?

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

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Jeya
Jeya Nov 07, 2023

@Joseph Chung Yin 

 

We have 500 license only 200 used, and i have Agent license. i'm able to see the user and roles when i go through Project settings.

 

Thanks & Regards,

Jeya

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Joseph Chung Yin
Joseph Chung Yin
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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Nov 07, 2023

@Jeya -

Thanks for your updates.  Have you check to see if your server license has expired or not?  

https://<your site url>/plugins/servlet/applications/versions-licenses

If everything still looks good, I would recommend you to contact Atlassian Support (https://support.atlassian.com) for further assistance on why you are getting the error message.

Best, Joseph

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