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Have you check to see if you have enough Agent licenses for your server env? In addition, are you assigned with an agent license yourself?
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Technology Applications Team
Thanks for your updates. Have you check to see if your server license has expired or not?
https://<your site url>/plugins/servlet/applications/versions-licenses
If everything still looks good, I would recommend you to contact Atlassian Support (https://support.atlassian.com) for further assistance on why you are getting the error message.