Get rid off the "Learn more about" when selecting a service desk project

[David Choi]

Hi,

how do I get the option away when selecting a service desk project from the portal start age. It leads directly to "Learn more about" section, where you can find knowledge base articles grouped as category. Below the category there is the button "Need to raise a request? Contact us.", then you can select a request type and create a ticket.

This is unfortunately confusing for the users.

In the other service desk projects I don't have this behaviour.

[Angélica Luz · Accepted solution]

Hello @David Choi,

Thank you for reaching out to Atlassian Community!

The “Learn more about” is based on the Knowledge base categories. With this said, the only way to remove this option is by removing the categories.

This option can be found on Project > Knowledge base. For more information, please check the documentation below:

• Categorize knowledge base articles
• Delete a knowledge base article category

There is a feature request suggesting the option to rename the “Learn more about”:

• Admin should be able to change the look and feel factor for the portal

Please, click on vote and also watch the suggestion above to receive updates.

If you have any other questions regarding this matter, please let us know.

Kind regards,
Angélica

[David Choi]

Hi Angélica,

thanks it worked and solved it.

Kind regards,
David

[paul.tiseo]

This doesn't seem to apply anymore. The Project >Knowledge base path leads to a page that does not display categories for me.

[ChrisH]

I was looking in all the wrong places for this, but finally twigged that when you go to Project > Knowledge Base the categories (if you have any) will be on the left hand nav menu near the "+ New category" link.

[Danny Min]

For everyone else who is looking into this and had trouble finding it.

This is not inside Settings -> Knowledge Base.

This is inside the Project -> Click on one of your project -> Knowledge Base (on the left side) -> Categories section.

[Gisela Roman]

Thanks so much @Danny Min ! Couldn't find anywhere.