We are evaluating the use of JIRA Service Management, in combination with Atlassian Access, for enquiries in our university library.
For GDPR purposes a requirement is that personal data, and enquiries, be deleted after a predefined period. For example, enquiries more than 2 years old are deleted. Users registered for more than 4 years are deleted (most students are on 3 year degrees).
I've looked through the documentation and I can't find how to do this, i.e. automatically delete enquiries or users after a predefined period. Any advice will be gratefully received.
You could leverage Automation for the issue piece. A rule could run daily and search for issues and then they could be removed. The users is more of a manual action, at least OOTB. However, I don’t use Access so maybe there is something there that would allow you to achieve your goal. If not there are addons that might be able to assist with managing your users and would suggest looking at the Marketplace.
Thanks I've looked into your two suggestions and found solutions. I can create an automation rule that runs periodically using JQL to search for issues more than 730 days old, then delete them. In case anyone else comes across this the JQL is
created <= -730d
I found the BulkOps app in the market place which should deal with bulk user deletion.
On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link. We've seen a number of questions already asking for...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events