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I have a plan to migrate from OTRS to JSD in 2020. I run a Help Desk Team with about 6/8 people for a software house.
We already have Confluence and Jira for issues.
I'd like to know what I have to do to link Jira to JSD and what are the fields that automatically are linked from both software (i.e. Project, Version, Users, ...)
This is very important to finally choose JSD.
Thanks in advance.