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Filtering by Request Participants in Queue

Trying to create a new queue in Service Desk and I add "Request Participant" in the "Filter By" but when I get the dropdown to choose users it has "customfield_10025" and shows no Users.

1 answer

1 vote

Hello Scott,

Welcome to Atlassian Community!

Testing on my local site, it shows the same message for me and I'm not able to select the participants.

If I change it to the advanced mode and use "Request participants" in (user1, user2, user3) it works, so I believe this field was not made to use in basic mode.

Also, this is most if you want list tickets with specific participants.

Please, give it a try using the advanced mode and let us know how it goes.


This worked beautifully. Thank you Angélica. 

Like # people like this

Hi, I am trying to do the same and this is what I get - even though I type the username it does not filter by it. What am I doing wrong ? Captura de pantalla 2022-11-07 102728.png

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