Trying to create a new queue in Service Desk and I add "Request Participant" in the "Filter By" but when I get the dropdown to choose users it has "customfield_10025" and shows no Users.
Hello Scott,
Welcome to Atlassian Community!
Testing on my local site, it shows the same message for me and I'm not able to select the participants.
If I change it to the advanced mode and use "Request participants" in (user1, user2, user3) it works, so I believe this field was not made to use in basic mode.
Also, this is most if you want list tickets with specific participants.
Please, give it a try using the advanced mode and let us know how it goes.
Regards,
Angélica
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Hi, I am trying to do the same and this is what I get - even though I type the username it does not filter by it. What am I doing wrong ?
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What worked for me was this:
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