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Filtering by Request Participants in Queue

Scott Jennings April 7, 2020

Trying to create a new queue in Service Desk and I add "Request Participant" in the "Filter By" but when I get the dropdown to choose users it has "customfield_10025" and shows no Users.

1 answer

2 votes
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 10, 2020

Hello Scott,

Welcome to Atlassian Community!

Testing on my local site, it shows the same message for me and I'm not able to select the participants.

If I change it to the advanced mode and use "Request participants" in (user1, user2, user3) it works, so I believe this field was not made to use in basic mode.

Also, this is most if you want list tickets with specific participants.

Please, give it a try using the advanced mode and let us know how it goes.

Regards,
Angélica

Kyle Merriman
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May 21, 2021

This worked beautifully. Thank you Angélica. 

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Elisa Comberiati
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November 7, 2022

Hi, I am trying to do the same and this is what I get - even though I type the username it does not filter by it. What am I doing wrong ? Captura de pantalla 2022-11-07 102728.png

Sam T Sheffer
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April 5, 2023

What worked for me was this:

  • Switch to JQL editing for the filter creation.
    • Screenshot 2023-04-05 142604.png
  • In the search box type in: "Request participants" in (username) 
    • replace the 'username' with the individual you want to filter by. They should pop up in a drop down box.
    • Screenshot 2023-04-05 142736.png

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