Filtering by Request Participants in Queue

Scott Jennings
Contributor
April 7, 2020

Trying to create a new queue in Service Desk and I add "Request Participant" in the "Filter By" but when I get the dropdown to choose users it has "customfield_10025" and shows no Users.

1 answer

2 votes
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 10, 2020

Hello Scott,

Welcome to Atlassian Community!

Testing on my local site, it shows the same message for me and I'm not able to select the participants.

If I change it to the advanced mode and use "Request participants" in (user1, user2, user3) it works, so I believe this field was not made to use in basic mode.

Also, this is most if you want list tickets with specific participants.

Please, give it a try using the advanced mode and let us know how it goes.

Regards,
Angélica

Kyle Merriman
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May 21, 2021

This worked beautifully. Thank you Angélica. 

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Elisa Comberiati
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November 7, 2022

Hi, I am trying to do the same and this is what I get - even though I type the username it does not filter by it. What am I doing wrong ? Captura de pantalla 2022-11-07 102728.png

Sam T Sheffer
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April 5, 2023

What worked for me was this:

  • Switch to JQL editing for the filter creation.
    • Screenshot 2023-04-05 142604.png
  • In the search box type in: "Request participants" in (username) 
    • replace the 'username' with the individual you want to filter by. They should pop up in a drop down box.
    • Screenshot 2023-04-05 142736.png
Cecilia Hedberg July 2, 2024

I've created queues that filter on individual users, so everyone can see just their own issues, based on how they are added to the issue, e.g. if they are the Assignee, a Watcher or one of several users in the 'Request Participants' field. This all worked fine until recently.

Yesterday I noticed that the 'Request Participants' queue no longer worked. It is filtered using this as part of the JQL:
AND "Request participants" in (currentUser())

The currentUser part no longer works and there doesn't seem to be any equivalent. I can't even get it to work by selecting a single user from the drop down list that appears when I start typing after "in".

A similar filter to show issues which include an inactive user works:
AND "Request participants" in (inactiveUsers())

I have tried slightly different versions of currentUser, e.g. currentUsers and putting the brackets in different ways, but I don't get any results. Some variations give an error message, but the current filter ("in (currentUser())") doesn't show an error, just no results.

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