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Field 'CustomField_10136' cannot be set. It is not on the appropriate screen, or unknown.


I am creating af custom form in another system to create JIRA issues and to do so i use the Rest API, which i have used multiple times with great success.

I am facing a very strange issues. I recently added a custom select field to the default Jira screen of our service desk project. When i try to create an issue through the API where i include the custom field, i get the following error: "Field 'CustomField_10136' cannot be set. It is not on the appropriate screen, or unknown.". I've read a couple of post adressing this issue, but none of them gives a viable solution.

  • The field is visable and editable on the screen. I've actualy added the field to all screens in the project..
  • The API Key is created with a global admin account and the account has access to all screens and has can create issues and set this field in the portal.

I have done the exact same thing for another customer without any issues.


I use the following endpoint and json. If i remove "CustomField_10136" it is succesfully created.



1 answer

1 accepted

1 vote
Answer accepted

hi @Bjarke Røjgaard Jensen  could you try to use customfield_10136 instead of CustomField_10136

Thank you. You are my hero! Used 5 hours last night trying to figure it out! :)

I am facepalming a lot right now ;)

@Bjarke Røjgaard Jensen it was my pleasure to help :)

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