Fetching custom field value from another ticket

Question

Hi,

I'm trying to edit a custom field value in a ticket through Jira Automation. As a result I want custom field value to be same as a value of another custom field in some other ticket.

can something like this work:

{
"fields": {
"customfield_10356": "{{issue.KEY-123.customfield_10269.value}}"
}
}

If not, what could be the solution. I would prefer a solution without buying Jira addon.

Thanks in advance for any help.

Sindhu_r72mwc · Answer

@Utkarsh.Jaiswal can you show the automation screen shot you used.

Utkarsh.Jaiswal · Answer

Thanks Ravi! You are right. I needed to create that link to get the values from another ticket. Your advise helped me to find the solution. I used 'Lookup Issues' to get the ticket using JQL query. I could then fetch the details (summary) using below Json:
{{#lookupIssues}}
{{summary}}
{{/}}

However, there is a limitation as we can only fetch limited fields value. For example, custom fields value cannot be fetched.

https://support.atlassian.com/jira-software-cloud/docs/automation-actions/#Automationactions-Lookupissues

Ravi Sagar _Sparxsys_ · Answer

Yes you need to use links for this to work. You can't use smart values to fetch values of issues by using hard coded issue keys.

However if are not using the issue links then another solution would be to make a web request using Automation. In response to a web request you will get a json data containing that issue's data which you can use in your rule using a smart value {{webhookResponse}}

I have explained how to make REST calls here if you want to take that route but I still think using issue links will be much simpler and easy to maintain solution.

While I was write I realised that you can also use branch rule to run JQL based on that issue key and use a variable to store the value, basically you need some way to reach that issue to fetch its fields.

I hope it helps.

Ravi