Extract out every SLA/TAT information from DB

[Muhamad Aliff Bin Sabri]

I was trying to extract out SLA/TAT information from DB. But it seems that no such info is installed in DB. I was also curious with how SLA being calculated from JIRA ends since we having this issue where missing SLA has been noticed.

[Fabian Lim]

Hi @Muhamad Aliff Bin Sabri

You set the slas yourself.  There are a few that come by default.  Here is the explanation on how it works: https://confluence.atlassian.com/servicemanagementserver/setting-up-slas-939926373.html#:~:text=With%20Jira%20Service%20Management%2C%20you,all%20requests%20within%202%20hours.

Regards

[Muhamad Aliff Bin Sabri]

Hi @Fabian Lim

Thanks for your feedback. Currently, we believe that our SLA has breached even though user has resolve the ticket and the SLA has running without stopping (Already configured status : resolved to stop in TAT section) after that causing SLA to breached. Since that is occurring we would like to check if the SLA in DB is the same or not with what appearing in ticket level.