Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

External customer access to Jira Service Desk

We have recently set up Jira Service Desk (server) and have added all our organisation users via Azure AD sync and market place app Resolution SAML SSO. This is all working perfectly.

The question I have is what is the best way to give external customers access to the Jira Service Desk project?

We have made our Jira Service Desk project available externally so I am just after the best approach for setting up the external customers, I did happen to see an option for an external organisation but i can't seem to find that now.

Thanks

Andrew

1 answer

1 accepted

Hi!

Great to hear you are using our App.

You have multiple ways to work with external customers - a relatively common one, I see from our customers who use Azure is to use Azure B2B aka Azure Guest User functionality. Once these guest Users are in Azure, then you can synchronize them into Jira with the normal User Sync functionality.

The other, relatively classic solution is to just add them as local Users in Jira & let them login with Username & Password. 

Let me know which one interests you further and I can provide you more details.

(In case you want to share something that is not good for a public forum, then feel free to raise a support request: https://resolution.de/go/support)

Cheers,
Chris

P.S. Full disclosure, I work for resolution, a marketplace vendor.

HI Chirs,

Thanks very much for your response and my apologies for the late reply. I didnt think about using Azure which is a better option as we will be extending access to our Jira suite externally.

Kind regards

Andrew

Hi Chirs,

I just had another thought, are we able to configure Resolution to sync an Azure security group  which is assigned to internal users and a additional group which can be used for external users?

Kind regards

Andrew

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
SERVER
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

189 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you