External client email signature gets HTML stripped

[Sergio Scabuzzo]

Hi all, I'm noticing that when some clients reply through email and their signatures have HTML in them, it gets stripped. Is this by design or did I miss a setting somewhere?

It's not a huge deal, but it would be nice to see the signatures correctly.

Thanks,

Sergio

[Sergio Scabuzzo · Accepted solution]

Hi Angelica :)

Thanks for your reply. I am using a Next-Gen project...

Here is what the signature looks like in the Service Desk and the second image is what it looks like in emails. Seems the HTML/CSS gets stripped somehow?

Thanks,

Sergio

[Angélica Luz]

Thank you for the details, Sergio.

There is an option called Strip quotes, but it's to remove the history of the email. 

This option can be found in Jira settings > Products > Email requests.

Currently, Jira doesn't remove email signatures from incoming emails. There are feature requests suggesting improvements for that:

• Remove e-mail signatures from incoming mail
• Handler that strips both quoted e-mails as well as signatures.
• Improve HTML parsing for emails containing nested tables 

Please, click on vote and watch to receive updates about the features.

[Sergio Scabuzzo]

Thanks again @Angélica Luz 

I'm not sure any of those requests touch on what I'm asking? Maybe the third one, but that's specific to HTML tables. I was asking about proper formatting of the signatures. Should I open a feature request?

Thanks :)

[Angélica Luz]

Thank you for the details, Sergio.

Currently, there is no feature suggesting to correctly format an email signature. Most of the features suggest removing signatures.

Feel free to raise a new feature on jira.atlassian.com (project JSDCLOUD) adding more details about why the feature is important for your environment.

[Angélica Luz]

Hello Sergio,

Thank you for reaching out to Atlassian Community!

When using a Classic project, it's possible to change the renderer of the Description field and it may cause issues with signatures.

If you are indeed using a classic one, please go to Project settings > Fields >  > Find the field Description > Click on Renderer and select the Wiki Style Renderer > Update.

If it's a next-gen project, would you mind sharing a screenshot? Just make sure to hide private information.

Regards,
Angélica