Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

External System Import - CSV - Date fields - Unable to Parse date or datetime

I am attempting to import tickets into a JSM Cloud project.  When I attempt the import I am successfully importing all fields except the date time related ones.  

I am importing from a .csv created by Excel.

I have tried a few different date or date/time formats in excel before saving the CSV file.

The issues all import except for the following fields:

  • Due date
  • Custom field (Planned end date) 

These filed are empty after the import.

 

Regional settings on the computer are yyyy-mm-dd

Excel dates are formatted to dd-mmm-yy

In External System Import Date format I am changing the Date format

  • from (default setting)    dd/MMM/yy h:mm a
  • to   dd-mmm-yy

The log shows 

2021-03-28 20:16:37,302 WARN - Unable to parse created date: 12-Dec-16
2021-03-28 20:16:37,306 WARN - Unable to parse datetime: 12-Dec-16
2021-03-28 20:16:37,311 WARN - Unable to parse date: 15-Dec-16

image.png

Any suggestions?

1 answer

1 accepted

Did you try dd-MMM-yy?

That does appear to be working!  Thank you!

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Announcing Mindville Insight is now part of Jira Service Management!

Hello Community! We’re excited to announce that Mindville Insight’s asset and configuration management capabilities will now be integrated into Jira Service Management Premium and Enterprise plan...

696 views 10 15
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you