Export to Excel/CSV in Service Desk

[Floris Olsthoorn]

I've seen topics explaining how to export a list of issues to excel, for example here: https://confluence.atlassian.com/jira064/exporting-search-results-to-microsoft-excel-720416693.html.

However, in JIRA Service Desk I don't see the option to export to Excel/CSV/HTML. Is this some option that I can enable somewhere?

[Alexey Matveev · Accepted solution]

It is a Jira Core functionality. You need to open the Issue Navigator to see the export button. Go to Issues -> Search Issues

[Floris Olsthoorn]

Somehow looked over the function. Thanks!

[Carl Witthoft]

I do not see any such button.  

[Kimberly Moreira]

I am facing issues, I used to download the reports every months without problem but today I've tried to download the monthly report and all the information is in only 1 column...any suggestion?

[Marijana A. Mitic]

Hi, I faced the same issue, any help?

[Deleted user]

Same issue here. Very frustrating 

[Karolina Świrydowicz]

Hello,

Did you find the resolution of this issue?

[Petter Gonçalves]

Hello everybody,

In case anyone one step in this issue again, please allow me to bring some clarification about the export functionality:

Once you click the Export button at the issue navigator, the drop-down presents you with two Excel export options: Export Excel (All fields) and Export Excel (Current fields):

If you choose "Export Excel (All fields)", the issues returned in your search will be exported together with all the fields available on their screens, including the empty ones.

Now, if you choose "Export Excel (Current fields)", only the fields selected as columns in the List view of your issue navigator will be exported, so you can customize which fields/columns you want to export.

Hope this information helps!

[Guss Moro]

As you saying with all filed it export everything and its too many most of them are empty fields, My question is how can you customise to export the "comment" field, when i hit export there is no option to customise it's only exported with all filed option 

[Andrea Paolo Ferraresi]

Go to Issues -> Search, and run a search for the issues you want.  Then use the tools menu near the top to get to "export".  

[Alexandra (Ali)]

I do not see the option to Go to Issues -> Search in Jira Service Desk. I only have the option to search by Queues and/or create a report which does not give me the information I need.

[shrinivasmanchali]

I don't have admin access to Jira, I have very simple account to raise ticket, get update on tickets. Here I can't download all tickets, can you please suggest any best solution to this? See below screen, after logging to JSM I see this kind of screen where there is no option to export.

[Stephen Chisholm]

My customers are asking for the ability to export their requests from the help center portal ... Just as shrinivasmanchali has shown.

Is there any easy way to allow them to do that?

• I have not found an option to "enable request export" but that would be handy.

[Katarzyna Pawlak _Appsvio_]

Hi @Stephen Chisholm ,

This option is not available natively in Jira Service Management. You have to use the app. On the marketplace, you can find for example: Advanced Portal Reports for Jira Service Management

Kate

Chief Product Officer & Co-founder @Appsvio | Atlassian Community Leader

[Monika_Ciemiecka_Deviniti_Hexygen]

Hi @Stephen Chisholm & @shrinivasmanchali 👋

There is an export option (to .csv file) in our app My Requests Extension for JSM, maybe it'll be helpful for you.

Cheers,

Monika

[Aron Gombas _Midori_]

Better Excel Exporter is a Jira that does what its name suggests and it integrates with most of the popular apps, including its integration with Service Desk.

[Alok Bhargava]

Does it work with Atlassian Cloud?

[Aron Gombas _Midori_]

Not yet, unfortunately.

Please follow this topic to get the updates on its availability: https://midori.zendesk.com/hc/en-us/articles/229992968-Better-Excel-Exporter-for-Jira-Cloud

[Aron Gombas]

Oh, an update: Better Excel Exporter works with Jira Cloud!

We released the app for the cloud in 2021 Nov, and many has been actively using it since then.

(Disclaimer: It is a paid and supported app, developed by our team.)

[Katarzyna]

Hi,

To manage requests in Jira Service Desk, I recommend you to try our app My Requests Extension for Jira Service Desk. It also allows you to export results to .csv file. In case of any questions, don't hesitate to ask :)

Cheers,

Kate

[Deleted user]

You can use this tool : Jira Export Tickets and Comments with attachments