Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Export to Excel/CSV in Service Desk

I've seen topics explaining how to export a list of issues to excel, for example here: https://confluence.atlassian.com/jira064/exporting-search-results-to-microsoft-excel-720416693.html.

However, in JIRA Service Desk I don't see the option to export to Excel/CSV/HTML. Is this some option that I can enable somewhere?

4 answers

1 accepted

3 votes
Answer accepted

It is a Jira Core functionality. You need to open the Issue Navigator to see the export button. Go to Issues -> Search Issues

Somehow looked over the function. Thanks!

I do not see any such button.  

I am facing issues, I used to download the reports every months without problem but today I've tried to download the monthly report and all the information is in only 1 column...any suggestion?

Hi, I faced the same issue, any help?

Same issue here. Very frustrating 

Hello,

Did you find the resolution of this issue?

Hello everybody,

In case anyone one step in this issue again, please allow me to bring some clarification about the export functionality:

Once you click the Export button at the issue navigator, the drop-down presents you with two Excel export options: Export Excel (All fields) and Export Excel (Current fields):

Screen Shot 2020-11-04 at 17.14.51.png

If you choose "Export Excel (All fields)", the issues returned in your search will be exported together with all the fields available on their screens, including the empty ones.

Now, if you choose "Export Excel (Current fields)", only the fields selected as columns in the List view of your issue navigator will be exported, so you can customize which fields/columns you want to export.

Hope this information helps!

1 vote

Better Excel Exporter is a Jira that does what its name suggests and it integrates with most of the popular apps, including its integration with Service Desk.

Does it work with Atlassian Cloud?

Not yet, unfortunately.

Please follow this topic to get the updates on its availability: https://midori.zendesk.com/hc/en-us/articles/229992968-Better-Excel-Exporter-for-Jira-Cloud

0 votes
Deleted user Jun 05, 2018

Hi,

To manage requests in Jira Service Desk, I recommend you to try our app My Requests Extension for Jira Service Desk. It also allows you to export results to .csv file. In case of any questions, don't hesitate to ask :)

Cheers,

Kate

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Announcing Jira Service Management!

Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service ...

1,650 views 23 33
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you