I've seen topics explaining how to export a list of issues to excel, for example here: https://confluence.atlassian.com/jira064/exporting-search-results-to-microsoft-excel-720416693.html.
However, in JIRA Service Desk I don't see the option to export to Excel/CSV/HTML. Is this some option that I can enable somewhere?
In case anyone one step in this issue again, please allow me to bring some clarification about the export functionality:
Once you click the Export button at the issue navigator, the drop-down presents you with two Excel export options: Export Excel (All fields) and Export Excel (Current fields):
If you choose "Export Excel (All fields)", the issues returned in your search will be exported together with all the fields available on their screens, including the empty ones.
Now, if you choose "Export Excel (Current fields)", only the fields selected as columns in the List view of your issue navigator will be exported, so you can customize which fields/columns you want to export.
Hope this information helps!
To manage requests in Jira Service Desk, I recommend you to try our app My Requests Extension for Jira Service Desk. It also allows you to export results to .csv file. In case of any questions, don't hesitate to ask :)
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