Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,360,042
Community Members
 
Community Events
168
Community Groups

Export to Excel/CSV in Service Desk

I've seen topics explaining how to export a list of issues to excel, for example here: https://confluence.atlassian.com/jira064/exporting-search-results-to-microsoft-excel-720416693.html.

However, in JIRA Service Desk I don't see the option to export to Excel/CSV/HTML. Is this some option that I can enable somewhere?

4 answers

1 accepted

8 votes
Answer accepted

It is a Jira Core functionality. You need to open the Issue Navigator to see the export button. Go to Issues -> Search Issues

Somehow looked over the function. Thanks!

Like Edgar Grajeda Cárdenas likes this

I do not see any such button.  

I am facing issues, I used to download the reports every months without problem but today I've tried to download the monthly report and all the information is in only 1 column...any suggestion?

Hi, I faced the same issue, any help?

Deleted user Dec 13, 2018

Same issue here. Very frustrating 

Hello,

Did you find the resolution of this issue?

Hello everybody,

In case anyone one step in this issue again, please allow me to bring some clarification about the export functionality:

Once you click the Export button at the issue navigator, the drop-down presents you with two Excel export options: Export Excel (All fields) and Export Excel (Current fields):

Screen Shot 2020-11-04 at 17.14.51.png

If you choose "Export Excel (All fields)", the issues returned in your search will be exported together with all the fields available on their screens, including the empty ones.

Now, if you choose "Export Excel (Current fields)", only the fields selected as columns in the List view of your issue navigator will be exported, so you can customize which fields/columns you want to export.

Hope this information helps!

Like # people like this

As you saying with all filed it export everything and its too many most of them are empty fields, My question is how can you customise to export the "comment" field, when i hit export there is no option to customise it's only exported with all filed option 

Go to Issues -> Search, and run a search for the issues you want.  Then use the tools menu near the top to get to "export".  

I do not see the option to Go to Issues -> Search in Jira Service Desk. I only have the option to search by Queues and/or create a report which does not give me the information I need.

1 vote

Better Excel Exporter is a Jira that does what its name suggests and it integrates with most of the popular apps, including its integration with Service Desk.

Does it work with Atlassian Cloud?

Not yet, unfortunately.

Please follow this topic to get the updates on its availability: https://midori.zendesk.com/hc/en-us/articles/229992968-Better-Excel-Exporter-for-Jira-Cloud

Oh, an update: Better Excel Exporter works with Jira Cloud!

We released the app for the cloud in 2021 Nov, and many has been actively using it since then.

(Disclaimer: It is a paid and supported app, developed by our team.)

20211108-better-excel-exporter-jira-cloud-export-options.png

0 votes
Katarzyna Marketplace Partner Dec 30, 2019

Hi,

To manage requests in Jira Service Desk, I recommend you to try our app My Requests Extension for Jira Service Desk. It also allows you to export results to .csv file. In case of any questions, don't hesitate to ask :)

Cheers,

Kate

0 votes
Deleted user Jun 05, 2018

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

An unofficial way to monitor a JSM mail handler for errors

...eturns true if any content is returned for the webResponse.body.data.first s...

667 views 3 20
Read article

Atlassian Community Events