Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Error on adding gadget -> __MSG_gadget. in title

Hello, if i want to add gadgets i see in the name of the gadget this lines. What is this and how can i solve this issue?

I recieve then a error: gadget.common.error:500

Thank you and kind regards,

Nikolai.

2 answers

0 votes

Hi Nikolai,

adding to what Nic said the knowledge base article on this might also come in handy:
https://confluence.atlassian.com/jirakb/fix-gadget-titles-showing-as-__msg_gadget-in-jira-server-813697086.html

Maybe it will make sense to observe the log (atlassian-jira.log).

In case there is some SSL related error also this article might be of help:
https://confluence.atlassian.com/kb/unable-to-connect-to-ssl-services-due-to-pkix-path-building-failed-error-779355358.html

Please try and let us know if you were able to sort out the issues :)

Cheers,
Daniel

0 votes

This is, almost always, down to the server not being able to talk to itself.

The Jira server needs to be able to reach itself over your network.  The dashboards are making calls over http(s) and the rest api to itself, they are not all internal calls.

The usual culprit is that your Jira server does not have a client certificate installed for https access to itself, but you might also find it is firewalled off from itself or unable to resolve its own hostname externally.

Have you a guide how can i check this? I have tryed everything but it still not working :-(

It's more of a networking problem usually, but you can get a lot more information about the problem with some simple server-side work.

Log into the Jira server on the command line, and try "wget https://<whatever the base url of your server is>".

This will either give you a connection error with a something you can look up as a networking error, or a file with a server error description in the body of the text.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
SERVER
VERSION
8.11.0
TAGS
Community showcase
Published in Jira Service Management

Submit your Jira Service Management use case and win!

Hi everyone - in case you haven’t heard, we’re hosting the show of the century on November 10th: High Velocity: ITSM World Tour.     This virtual, concert-themed experience...

272 views 1 9
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you