Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Error in fullfilment of customer data Edited

Hi!

Suddenly I've started to get a error when the customer tries to fulfill his profile.  

Also get 404 and I click in "View Profile" of the customer.

Has anybody had these issues?

 

Thanks!

[Screenshots removed by moderators]

 

 

1 answer

0 votes

Hello @Suporte DIGIHUB,

Welcome to Atlassian Community!

Just to make sure we are on the same page, I would like to know if the issue is happening when the customer is creating their account or when they are trying to access the portal or creating a request.

According to the URL, I can see the customer ID, so the account exists, but it’s good to confirm if it’s active. 

As you are a site administrator, can you please go to Cog icon > User management > Jira Service Management and confirm if the customer is active? 

Also, go to the Service Management project and confirm if the customer is listed on the Customers page. 

If they are active and have permission to the project, please, ask the customer to access the portal using an incognito window. This test is just to make sure they are being redirected to the correct account when accessing the portal.

Regarding the second screenshot, that’s actually expected because the People menu is for licensed users, so it's possible to view profile of people that have Jira and Confluence license. There is a feature request suggesting to remove this option for portal only accounts:

Please, take your time to test and let us know how it goes.

Kind regards,
Angélica

Thank you.

They are new customers. I added them in Service Management and they are trying to complete the subscription.

They are active. I've check as you asked. And they are listed as costumers.

Now this problem is happening with others domains. That why I'm just answering now. I 

I thought it was a restriction at costumer environment. But it is not. 

Thank you.

Thank you for the details, @Suporte DIGIHUB.

I tried to replicate the issue here, but it shows the option to add the full name and password.

Are all the affected customers using Edge? Can you ask them to test using another browser?

Are they using their email address on a mail client like Outlook or it’s via the web? 

Is it happening if they use the signup link directly in the portal? I can see that your portal is open for customers to create their own accounts, so please, check with them if it works.

Screen Shot 2021-05-26 at 10.48.44.png

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
TAGS
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

314 views 9 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you