I’m trying to link custom e-mail account in Jira Service Desk but I’m receiving always the “SOCKS: Host unreachable” error.
I’m totally sure that the POP server is open to Internet without firewall blocks.
There is a way to solve or debug ?
Welcome to Atlassian Community!
I’ve searched for this error on our documentation and internal tickets, but there is nothing that could help us to identify the cause.
I just would like to confirm if you are adding this email directly in Service Desk (Project settings > Channels > Email) or in Jira (Jira settings > Incoming email).
Where is this email account hosted? Have you tried using another protocol?
If possible, send us a screenshot of the configuration (just hide the email) and also open the developer tools on your browser to check if it shows any other information.
Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events