Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Error configuring custom e-mail account SOCKS: Host unreachable

Hello,

I’m trying to link custom e-mail account in Jira Service Desk but I’m receiving always the “SOCKS: Host unreachable” error.

I’m totally sure that the POP server is open to Internet without firewall blocks.

There is a way to solve or debug ?

 

thank you

1 answer

0 votes

Hello Diego,

Welcome to Atlassian Community!

I’ve searched for this error on our documentation and internal tickets, but there is nothing that could help us to identify the cause.

I just would like to confirm if you are adding this email directly in Service Desk (Project settings > Channels > Email) or in Jira (Jira settings > Incoming email). 

Where is this email account hosted? Have you tried using another protocol?

If possible, send us a screenshot of the configuration (just hide the email) and also open the developer tools on your browser to check if it shows any other information.

Regards,
Angélica

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Announcing Jira Service Management!

Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service ...

1,462 views 17 33
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you