Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Epic Visibility for Customer Portal

Let me start off with, we have both JSM and Jira Software.  We work out of both depending on your role.  Client requests come through JSM and our Dev team work on items through Jira Software.  That said, we link many of our tickets to Epics that we create in JSM.

I have several Apps to help extend additional visibility on our Customer Portal for JSM. However, I cannot figure out HOW to give the client visibility into the Epic.  All they need is the name, so that they can see tickets that are related to each other via an Epic Name.

Advanced Reports does not allow you to report on the Epic which would be an EASY solution. The Jira Addon that allows you to add fields to the Customer Portal shows that the Epic Link is present but it doesn't actually appear.

I'm at a loss for a work around! At this point I'm considering a custom field to pull the Epic Name over that I could then place on the portal and reporting extension but would like to avoid creating ANOTHER field for something that is native to Jira.

3 answers

1 accepted

Hi Sam,

We are the creators of Advanced Portal Reports app. We will add Epic Link to the fields shown by our app soon, hope that solves your problem.

Best regards,

Boyan

Hi Sam, 

We have an app to show additional information on the Customer Portal, however, we do not have support for Epic Link. We could add it in a short time. Feel free to contact our support to discuss how the Epic Links could look like on the Portal side. 

Cheers, 

@Tom Jones _Appsvio_Thank you for the suggestion, I'm trying to avoid another paid app.  We are a very small startup working to provide as much visibility on our projects to our customers where possible.  Epics allow us to group work, we don't need them to edit Epics just be able to see a Request and What Epic it was assigned to.

Current Apps we are using:

  • Advanced Customer Reports
  • Customer Form Extension
  • Request Details Extension

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

235 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you