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Encaminhamento de chamados

Boa tarde, gostaria de saber como encaminho chamado para outro grupo solucionador 


Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Jul 02, 2018

Não tenho certeza do que você quer dizer encaminhando uma chamada e como ela se relaciona com a funcionalidade do Jira Service Desk. O service desk lida com problemas. Você pode atribuir um problema a outro agente do service desk.

<I'm not sure what you mean by forwarding a call and how it relates to Jira Service Desk functionality. Service desk deals with issues. You can assign an issue to another service desk agent.>

Thiago Ribeiro [Adaptavist]
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Jul 03, 2018

Chamado e grupo solucionador fica estranho, quem usar tickets e engenheiro ou suporte?


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