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Encaminhamento de chamados

Boa tarde, gostaria de saber como encaminho chamado para outro grupo solucionador 

2 comments

Jack Community Leader Jul 02, 2018

Não tenho certeza do que você quer dizer encaminhando uma chamada e como ela se relaciona com a funcionalidade do Jira Service Desk. O service desk lida com problemas. Você pode atribuir um problema a outro agente do service desk.

<I'm not sure what you mean by forwarding a call and how it relates to Jira Service Desk functionality. Service desk deals with issues. You can assign an issue to another service desk agent.>

Chamado e grupo solucionador fica estranho, quem usar tickets e engenheiro ou suporte?

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