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Emails received in Jira Service Desk are not displayed in HTML

In my Service Desk project, https://copiloto.atlassian.net/ when I receive an email, it is displayed in plain text and not HTML as the original email.

Example:

(Original Outlook Mail)

image.png

(Ticket in Jira Service Desk)

image.png

 

2 comments

Important:

 

Description Field its a wiki style

image.png

I faced similar kind of issue last time, I am still searching for some proper solution Same issue still no fix to this.

acesetm

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