We are having issues where emails from reporters are not being added as comments. The emails are just sitting in the mailbox unread. The projects are setup such
This is causing issues with responding to requests.
I checked the incoming mail logs but I don't see any errors mentioned. I see successful connections to our incoming mail channels but the address that reporters respond to is our outgoing address which is different from the incoming address
I also just realized that this mailbox is a shared mailbox. Would that have any impact?
Hello Jack. I converted the account to a user mailbox and tested the connection and i am getting this error
AuthenticationFailedException: 535 5.7.3 Authentication unsuccessful [xxxx.xxxx.prod.outlook.com]
I confirmed that i am able to log into that mailbox with the credentials added to the outgoing mailbox setup in Jira.
If i remove the tls check box then the test connection works perfectly. if i enable it i get the error above. So,
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