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Emails are not going to the customers

Hello Team, 

I have setup Jira Service desk with all email notifications as active. However, the Customers / Users who are non jira members are not receiving emails when a ticket is created or the issue is resolved. 

Request your assistance. 

 

Thanks 

BT

2 comments

Jack Brickey Community Leader May 22, 2019

so you have all of the customer notifications enabled under project settings > customer notifications, correct? How is the customer creating an issue (portal or email)? do your agents get notified when an issue is created?

Hello Jack, 

Yes i have all the customer notifications enabled. The customers are creating issues through email only. 

The agents do not get notification as well. 

Jack Brickey Community Leader May 22, 2019

can you check to see if your outgoing mail is enabled. Jira settings > System > outgoing email

Yes. It is enabled. 

Hi- I am seeing exact same issue, did you find a solution for this. This is such a blocker for my service desk project.

 

Thanks

Neetu

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