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Hello Team,
I have setup Jira Service desk with all email notifications as active. However, the Customers / Users who are non jira members are not receiving emails when a ticket is created or the issue is resolved.
Request your assistance.
Thanks
BT
Hello Jack,
Yes i have all the customer notifications enabled. The customers are creating issues through email only.
The agents do not get notification as well.
can you check to see if your outgoing mail is enabled. Jira settings > System > outgoing email
Hi- I am seeing exact same issue, did you find a solution for this. This is such a blocker for my service desk project.
Thanks
Neetu