Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Interests
See all
Community resources
Top groups
Explore all groups
Community resources
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Join now to unlock these features and more

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Get started Tell me more
Atlassian Community about banner
4,460,123
Community Members
 
Community Events
176
Community Groups

Emails are not going to the customers

Bhargav Trivedi
Bhargav Trivedi May 22, 2019

Hello Team, 

I have setup Jira Service desk with all email notifications as active. However, the Customers / Users who are non jira members are not receiving emails when a ticket is created or the issue is resolved. 

Request your assistance. 

 

Thanks 

BT

Comment
Watch
Like Be the first to like this
263 views

2 comments

Jack Brickey
Jack Brickey Community Leader May 22, 2019

so you have all of the customer notifications enabled under project settings > customer notifications, correct? How is the customer creating an issue (portal or email)? do your agents get notified when an issue is created?

Like
Bhargav Trivedi
Bhargav Trivedi May 22, 2019

Hello Jack, 

Yes i have all the customer notifications enabled. The customers are creating issues through email only. 

The agents do not get notification as well. 

Like
Jack Brickey
Jack Brickey Community Leader May 22, 2019

can you check to see if your outgoing mail is enabled. Jira settings > System > outgoing email

Like
Bhargav Trivedi
Bhargav Trivedi May 22, 2019

Yes. It is enabled. 

Like
Reply
Neetu Verma
Neetu Verma Apr 24, 2020

Hi- I am seeing exact same issue, did you find a solution for this. This is such a blocker for my service desk project.

 

Thanks

Neetu

Like
Reply

Comment

Log in or Sign up to comment
Jira Service Desk
Jira Service Management
TAGS

Atlassian Community Events

See all events