Emails are not going to the customers

[Bhargav Trivedi]

Hello Team, 

I have setup Jira Service desk with all email notifications as active. However, the Customers / Users who are non jira members are not receiving emails when a ticket is created or the issue is resolved. 

Request your assistance. 

Thanks 

BT

[Jack]

so you have all of the customer notifications enabled under project settings > customer notifications, correct? How is the customer creating an issue (portal or email)? do your agents get notified when an issue is created?

[Bhargav Trivedi]

Hello Jack, 

Yes i have all the customer notifications enabled. The customers are creating issues through email only. 

The agents do not get notification as well. 

[Jack]

can you check to see if your outgoing mail is enabled. Jira settings > System > outgoing email

[Bhargav Trivedi]

Yes. It is enabled. 

[Neetu Verma]

Hi- I am seeing exact same issue, did you find a solution for this. This is such a blocker for my service desk project.

Thanks

Neetu