The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
Hello Team,
I have setup Jira Service desk with all email notifications as active. However, the Customers / Users who are non jira members are not receiving emails when a ticket is created or the issue is resolved.
Request your assistance.
Thanks
BT
Hello Jack,
Yes i have all the customer notifications enabled. The customers are creating issues through email only.
The agents do not get notification as well.
can you check to see if your outgoing mail is enabled. Jira settings > System > outgoing email
Hi- I am seeing exact same issue, did you find a solution for this. This is such a blocker for my service desk project.
Thanks
Neetu
Hello everyone, Hope everyone is safe! A few months ago we posted an article sharing all the new articles and documentation that we, the AMER Jira Service Management team created. As mentioned ...
Connect with like-minded Atlassian users at free events near you!
Find an eventConnect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.
Host an eventYou're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events