Since we've had JIRA Service Desk we have had problems when processing emails where JSD is creating duplicate issues/tickets.
We see these two problems:
I've often thought it might be due to an office 365 account where the 'unread' marker is not in sync between their servers, meaning that out mail handler would process those that are still marked as unread. Or a client somewhere syncing back stale 'unread' markers to the mailbox.
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