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Email to Ticket function - Hide all emails captured by email handler


I am using the email to ticket functionality in JIRA SMC.

Every time I am forwarding an email to the support queue I can see that a ticket is getting created.

However, it seems that even the 'from' and 'to' also all the 'cc' are getting imported.

I would like to create a ticket automatically only with the body of the message.

Is this achievable?

Thank you for your help

1 answer


This is not possible out of the box with the Jira Service Management Mail Handler. It is probably possible using an app.



Thank you very much for your answer!

Do you know any app that I can use for this purpose ?


Best Regards

I'm not sure, as I didn't try yet, but I think it should be possible with email this issue.

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