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Email rejection: automatic SD filter

HP
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 21, 2018

Hello!

We have emails being rejected because there is a filter in the service desk.

How can we disable it?

 

 

Best regards,

Helena Peixoto.

 

 

1 comment

Bastian Stehmann
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 21, 2018

Hi @HP,

I can not see the attached image, it only shows the broken image icon. Can you re-post that image?

 

Thanks

Bastian

HP
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 22, 2018

Hello!

Attached the image with the log:

Captura de ecrã 2018-05-22, às 10.22.21.png

Best regards,

Helena Peixoto.

Bastian Stehmann
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 23, 2018

Maybe it helps to disable the email-processor in System > Global Mail Settings.

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