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Email rejection: automatic SD filter

HP
HP
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May 21, 2018

Hello!

We have emails being rejected because there is a filter in the service desk.

How can we disable it?

 

 

Best regards,

Helena Peixoto.

 

 

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Bastian Stehmann
Bastian Stehmann
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May 21, 2018

Hi @HP,

I can not see the attached image, it only shows the broken image icon. Can you re-post that image?

 

Thanks

Bastian

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HP
HP
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May 22, 2018

Hello!

Attached the image with the log:

Captura de ecrã 2018-05-22, às 10.22.21.png

Best regards,

Helena Peixoto.

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Bastian Stehmann
Bastian Stehmann
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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May 23, 2018

Maybe it helps to disable the email-processor in System > Global Mail Settings.

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