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Email received in mail folder, but does not create a ticket in Jira

Dan Rushing May 15, 2023

We use the Email This Issue ad on to facilitate our emails for JSM. I have also created a ticket with that vendor. 

When we receive email from a particular address every once in a while our corporate email folder has has history of the email, but it does not make it to Jira and create a ticket. This only happens with emails from that email address.

Curious if others have had this problem. 

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