Email notifications are off because we are using a free trial of Jira Service Desk Premium.

[Rashid Owais]

How we can exceed the free trial to avoid the emails limitation, we are using this instance as the main one and we need to notify the customers about all the changes that happen on the tickets.

[Dirk Ronsmans · Accepted solution]

Well it's kinda the whole point of a trial.. the fact that u have limitations. It's just to try the system and if u want to use the full functionality u actually buy the product/upgrade.

Why otherwise would anybody ever upgrade ?

If u have a good reason yeah, try Atlassian but I doubt they'll change anything.

[Liam Green]

@Dirk Ronsmans My fault for not exploring the limitations properly!  I thought Rashid was looking to extend the time of the trial not the functionality!

[Rashid Owais]

Dear Dirk,

The main point of this ticket is to exceed the free trial, in other words, I need to use the Jira with it's full functionality, the notification that appears on the right of the screen shows that I need to upgrade my plan but my plan is premium.

Can I buy the product before the free trial ends ????  

[Dirk Ronsmans]

Hi @Rashid Owais ,

I don't see why not. I haven't started a trial myself in a while but I'm sure if you go in to your billing information there should be a way to either upgrade/purchase the full product OR indeed reach out to atlassian and have them move you to the full product early.

[Jérémy IELSCH]

I'm facing the same issue, can't find any information about a solution. Did you manage to get help?

[Liam Green]

Hi @Rashid Owais 

If you reach out to Atlassian directly then they may be able to extend the trial.

Regards, Liam

[Rashid Owais]

Dear Liam,

Thank you, but my point is about to use the full functionality of the system before the free trial ended, I am do not care about buying the product, can I buy it now ?

[Liam Green]

Hi Rashid

Yes, if you want to buy the product then reach out to Atlassian and I'm sure they will allow this

[Rashid Owais]

Thank you Liam, appreciated.