Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Email notification not received by some Service Desk Team members



Running Jira server on prem. We are on older version 7.8 for Jira. Will be updating in the future here. But, we have a service desk team that some of the users do not receive notifications. I should note this is when new tickets are created for their Service Desk.  The others do, I've used Admin helper for notifications and it is showing they are part of the right group to receive notifications. They should be getting them per the helper. "User1 receives notifications for the 'Issue Created' event" I do not see any emails in inbox at all in Junk or deleted, no rules setup either. I'm stumped here. Can anyone shed some light what to check or a possible fix?


Thank you!

2 answers

1 accepted

0 votes
Answer accepted
Daniel Ebers Community Leader Jul 17, 2021

Hi @Jason Ferris

this will be hard to diagnose from Community.

In case you control the mail server you could check in log files (I would start on Jira host to see if mails are going out).
On the mail server you (or your system administrator, depending on how work is structured with your company) would need to check server logs if the mail was accepted.
Next step would be to have a closer look into client's configuation - filter rules, a server based spam filter and so on.


@Daniel Ebers  Hey Daniel. I appreciate the response. I think I may have figure out the issue. We have accounts created automatically and I think some attributes were missed and therefore not seeing their email addresses from Jira. I am in process of correcting to see if that does the trick.  I will go ahead and close this one out. 

I have went through and removed/readded the folks that were in the group to receive emails/notifications for new incidents. This did not seem to matter however. Still not getting emails. 

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events