Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Email management issue.

Hi all,

My company has over 100 project and one email connected with every project. We are currently using Email This Issue app to manage our emails. It is one of the best apps for that as far as i know. But in last two months the apps failed twice. Its currently been having trouble for last 1 week. Our whole business depend on the email corresponding. Now we have to manually go to over 100 inboxes to deal with it. Without a functional email management our jira service management is completely useless. Any suggestion about other apps or solutions, would be greatly appreciated.

 

Thanks

Nasim Chowdhury

1 answer

0 votes
Dirk Ronsmans Community Leader Apr 28, 2021

Hey @Nasim Chowdhury ,

Have you already tried out contacting the vendor directly? From my experience they are quite helpful in troubleshooting and looking in to what's going on.

Before switching to a whole new system and having to configure it all again I'd suggest doing that first. You never know, maybe it's something in the config or a bug in the app.

Hi Dirk , we did and they are currently working on this. The recent issues which is still going on started on 4/22 . Incoming emails are randomly failing by the mail handler. I worked with the guys before and appreciated their support. But if things like that happens every now and then and  business is completely depended on that, we just looking for if there is any better alternate option out there . 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Next level incident management in Jira Service Management

Hello Atlassian Community! We’re thrilled to announce some exciting changes to incident management in Jira Service Management Cloud, in order to give your teams extra muscle during incidents, and ...

1,608 views 20 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you