I tried to configure that customers do get a email notification if the ticket will be closed with the closure reason mentioned. (Customer-visible status changed)
The tickets show orders that are either declined, released or released with condition when they are closed. Therefore it would be important for us that the closure reason of the ticket is shown to the customers.
Does anyone know how I can show this in the email notification?
Thank you very much in advance.
On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link. We've seen a number of questions already asking for...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events